Ordering & Shipping Policies

It's easy to order at Thaistuff.com. If this is your first time buying something, you'll want to place items in your shopping cart by clicking on the "Order Now" icon and proceed to checkout through the "View Cart" link at the top of every page.

All prices in our store are listed in US dollars. Payments are processed through Paypal. Paypal accepts American Express, Discover, MasterCard and Visa. Shopping at Thaistuff.com is safe. Our shopping-cart software runs in Secure Mode on your computers browser, using SSL (Secure Sockets Layer) to encrypt sensitive data such as credit card numbers.

While selecting products and adding them to your Shopping Cart, you are in Non-Secure Mode. After you press the link, we then switch to Secure Mode in order to collect the billing and shipping information. All modern Web browsers support the SSL standard, but the customer can choose to checkout using Non-Secure Mode if necessary.

Usually your artwork will be finished within 4-6 weeks after your initial deposit is received. We will notify you by email the day your order is complete and ready to be shipped. Once we receive your final payment balance we will ship your order immediately. We pay the shipping charges on all orders. Thaistuff.com can ship virtually anywhere in the world except PO Boxes, FPO or APO addresses. Shipments will be sent to the name and address as it appears on your credit card statement. All shipments require a signature when received.

Our returns policy is simple. Within 7 days of receipt of your order, you may return any item, freight prepaid, in original, as new condition, with its original packaging for a full refund. Please note that we can process returns and refunds only for items purchased from Thaistuff.com and freight charges are non-refundable.

Customs and Import Duties Information:
You may be subject to import duties and taxes, which are levied once the package reaches your country. Additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country; you should contact your local customs office for further information. Additionally, when ordering from Thaistuff.com, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods.

Customs forms for all international packages list the value of your order's contents by product type. For instance, orders containing paintings, Tin sculptures, and statues will be listed in a way similar to the following example:

• Paintings value: $600.00

• Tin sculptures value: $300.00

• Statues value: $190.00

If the order is a gift, the package is marked "Gift," but the cost of the items is still stated on the customs form. Currently, we are not able to describe the contents in any other way.

TERMS

• We will not distribute customer information to be used in mailing lists, surveys, or any other purpose other than what is required to perform our services.




• All products come with a 7-day money-back guarantee.




• Your order is shipped in highly secure packaging.




• You are notified by e-mail when your order is shipped.




• All orders are shipped via Registered Air Mail or DHL.